Frequently asked questions (FAQ)

What is the minimum order value?
There is no minimum order value.

Can orders be placed by phone or e-mail?
Unfortunately, orders by telephone or e-mail are not possible for technical reasons.

How do I know that the order has been received?
After completing the order you will receive an order confirmation on our website. The confirmation by e-mail can take up to 1-2 hours after the order.

How do I benefit from free shipping?
From an order value of 49€ the delivery within Germany is free of charge.

How long does the delivery take?
Delivery is usually within 3 to 4 working days by DHL. You can find detailed information at Shipping & Delivery and in the product description.

To which countries can articles be shipped?
Please note that currently shipping is only possible within Germany and to Austria. For deliveries to other countries you can order through our numerous distribution partners.

Can articles be exchanged?
An exchange is possible at any time. You have the right, within thirty days and without giving reasons, to purchase contract to be revoked and place a new order.