Information on the right of withdrawal for consumers



Cancellation policy

A consumer is any person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal

You have the right to revoke the purchase contract within 100 days without giving reasons. The withdrawal period is 100 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of revocation, you must notify us (MOROTAI GmbH, Carl-Zeiss-Str. 4, 75217 Birkenfeld, Germany, e-mail: Tel.: 07231 / 37401 90, Fax: 07231 / 37401 64) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you cancel this Agreement, we shall refund to you all payments we have received from you, including delivery charges (other than any additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than thirty days from the date on which we receive notice of your cancellation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than thirty days from the date on which you notify us of the cancellation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the thirty-day period.

You bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their nature, properties and functioning.

- End of the cancellation policy -

The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

MOROTAI informs about the sample revocation form according to the legal regulation as follows:

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

To: MOROTAI GmbH, Carl-Zeiss-Str. 4, 75217 Birkenfeld
Phone: 07231 / 37401 90
Fax: 07231 / 37401 64

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
- Order number
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date
(*) Delete as applicable.

- End of the sample revocation form -


The modalities mentioned in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal according to the section "Information on the right of withdrawal for consumers".

Consumers are asked before returning the goods to return to MOROTAI (e-mail: Tel.: 07231 / 37401 90, Fax: 07231 / 37401 64) to announce the return. In this way, they enable the seller to assign the products as quickly as possible. Consumers are also requested to keep the receipt after the goods have been dispatched. Customers are also asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, another suitable packaging should be used to provide adequate protection against transport damage and to avoid any claims for damages due to damage resulting from defective packaging.