How long will it take for Customer Service to respond?

You can expect a response within 1 business day. Our customer service team works Monday-Friday. Please allow 2-3 business days for a response during sales and holidays.

When will my order ship?

We fulfill all orders within 1-2 business days. Please note that during sales and holidays, we require 3-7 business days for processing.

I inputted the wrong address at checkout. Can I edit my shipping information?

We are only able to update your shipping address as long as your order has not yet shipped. Please CONTACT US to request an address update to your most recent order.

I ordered the wrong items. Can I cancel or change my order after it has been placed?

In an attempt to fulfill all orders within 1 business day, we are unable to make any edits or modifications to an order once it has been placed. However, in the event that a mistake was made while placing your order, please CLICK HERE to submit a cancellation request. Please note that cancellation requests are not guaranteed, but our team will do its best to process your cancellation as long as your order has not been processed at our warehouse.

Do you offer any discounts?

MOROTAI rarely offers discounts. If you have a discount code that is no longer working, please contact our customer support. If you are a trainer, athlete, or student, also reach out to our customer support for a potential discount. The email for customer support is support@morotai.com or the whatsapp number +49 7231 3740190.

Do you sell Gift Cards?

You can purchase Gift Cards HERE. Gift cards are delivered via email and contain instructions to redeem them at checkout. Our Gift Cards have no additional processing fees.

Do Gift Cards expire?

Gift Cards are programmed to expire after 2 years. If your Gift Card has expired and you still have a remaining balance, please CLICK HERE to submit a request to our customer experience team to issue you a new card.